Turkish

MESSAGE FROM THE GM

NaftoServ Commitment & Integrated Management Approach.

At NaftoServ, dedication to our customers and our QHSE (Quality, Health, Safety & Environment) Policy has always been our guiding principle and part of our vision. We place strong emphasis on understanding and fulfilling our customers’ needs by delivering proven and reliable solutions that combine international quality standards with local cost efficiency.

In every project, we are committed to delivering exceptional value through superior operations, innovative solutions, and full team dedication. Our goal is to consistently exceed expectations and ensure customer success.

We aim to be a distinguished and recognized oilfield services company in the region, known for the quality of our solutions and the excellence of our execution. This is achieved through strong management and employee commitment to our Service Quality Policy and Core Values:

Committed, Safety Conscious, Creative, Competent, and Results-Oriented.

Our Integrated Management System (IMS) plays a key role in achieving our strategic objectives and supports our vision of becoming a leading provider of premium contract drilling, drilling-related services, project management, and inspection services to the energy industry.

Customer satisfaction is the foundation of our success. Therefore, it is essential that NaftoServ consistently delivers on its promises. Our IMS reinforces our long-standing values of:

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Why Choose Us

* Integrity * Innovation * Superior customer service * Respect for people * Ethical conduct and compliance with laws and regulations

We maintain the highest ethical standards and demand integrity in all dealings with clients, competitors, and colleagues. NaftoServ is committed to creating exceptional value through continuous improvement in performance, efficiency, and service quality.

We are dedicated to helping our customers succeed by providing reliable, high-quality services while ensuring the safety, health, and well-being of people and protecting the environment in all our operations.

Our greatest strength is our people. NaftoServ performs at its best when employees are informed, empowered, and engaged. This manual is used internally to guide the organization in setting priorities, managing risks, and ensuring customer satisfaction. It emphasizes the importance of well-defined standards, procedures, and a strong culture of continuous improvement.

It also introduces our IMS to external stakeholders, including clients and partners, to demonstrate the systems and controls we have in place to consistently deliver reliable results. This builds trust and confidence in our ability to perform at a high standard.

We continuously work in an integrated manner to strengthen processes, share best practices, and apply lessons learned across the organization. Within our business units, Integrated Management Systems support improved client experience, effective risk management, and cost efficiency.

Our operational plans are designed to be executed with discipline and consistency. Audit and assessment programs focus on identifying improvement opportunities, while management reviews use measurable performance indicators to ensure ongoing improvement at all levels.

Delivering the NaftoServ promise requires commitment from every individual in the organization. Each team member must take personal responsibility for continuous improvement and contribute to achieving our shared goals. Through teamwork, discipline, and dedication, we are confident in achieving our vision.

QHSE POLICY

Nafto Serv is committed to the highest standards of Quality, Health, Safety and Environmental Management practices at our operating units in Istanbul, Turkey.

IMS is designed to help us meet or exceed the requirements of our clients and internationally recognized standards such as API Q2, ISO 9001, ISO 14001, and ISO 45001 latest editions, as well as comply with pertinent legal and industry requirements. The IMS Quality Policy of our Organization is strongly oriented to customer satisfaction, by implementing an IMS and reviewing specific customer requirements.

Nafto Serv is committed to providing the “Provision of land and offshore Drilling and Lifting Equipment Inspection and NDE Services for Oil and Natural Gas Industry” as per API specifications and applicable customer requirements. It is a primary objective of Nafto Serv management to meet our contractual requirements and provide services, the needs and expectations of our internal and external parties and creates a competitive advantage for the company and our stakeholders. As such, management shall provide the necessary resources to ensure implementation and monitoring of this policy throughout Business units.

In addition, Nafto Serv Business streams shall commit to:

* Consistently meeting or exceeding our Customers’ Expectations for Service Quality and performance.
* Accomplish Quality Objectives by establishing, implementing, and maintaining a documented effective Integrated Management System.
* Timely Delivery of Products and services to meet our Customer Requirements

* Consulting with our customers to ensure we meet their needs and expectations and addressing them by continual improvement of our systems and practices.
* Develop and support employees through learning, encouragement and empowerment in areas related to quality, the environment, safety, and occupational health

We remain committed to continual improvement through self-assessment, dedicated training, annual audits, and management reviews. This policy along with the objectives shall be reviewed on an annual basis by General Manager, in conjunction with Operational Team for ongoing effectiveness and suitability in order to ensure continual improvement in Quality performance. We shall continually review the suitability and effectiveness of our IMS processes to ensure that we are continuing to meet shareholder and customers’ requirements and expectations. 

Approved by:
Azmi Havik
General Manager

NS-POL 001, Rev-01, Effective August 25, 2022

* Eliminate hazards and reduce OH&S risks.
* Consult employees on HSE issues through safety representatives and engage employees to participate in HSE programs.
* Ensuring that all our employees are aware of and understand this policy and make it available to the public & interested parties.